Refund & Shipping Policy

Our Custom HOLLR models are eligible for full refunds on the basis that Hollr Ltd receives a cancellation request within 1-2 days after purchase. Any cancellation requests received after this period will not be eligible for a refund.

In the unfortunate event your product is faulty due to software or application malfunction that is beyond repair by Hollr Ltd. Hollr Ltd will endeavour to provide full refund.

STANDARD HOLLR MODELS

On Standard HOLLR Models, refunds are dependant on the stage of cancellation.

Cancellations made within 30 days of purchase are granted a full refund and backed by our 30 day Money Back Guarantee.

In the unfortunate event your product is faulty due to software or application malfunction that is beyond repair by Hollr Ltd. Hollr Ltd will endeavour to provide full refund.

REPRINT POLICY

If you received a printed product that you’re dissatisfied with, please inform us via email and provide pictures of the product to hello@gethollr.com   Please highlight what you consider deficient, so we may advise and make changes where necessary.

On the odd occasion, you may be asked to return the product. Please only do this when Hollr Ltd has requested. 

Any error in production or you received anything different from the approved proof; Hollr Ltd will provide a reprint with no additional cost to you. 

We cannot, however, be held responsible for customer errors, inability to visualise the final product(s) or inexperience with respect to warnings* sent out with all artwork proofs. 

*Please refer to your Artwork Proof to see warnings. 

HOLLR PROMISE

 Customer satisfaction is our #1 priority! 

In the event you received a defective product, a replacement will be sent with no additional cost. 

Here at HOLLR, we are committed to going above and beyond to ensure you are satisfied with your product. 

If there are any issues or concerns with your HOLLR order, please feel free to send an email to hello@gethollr.com so we can resolve it as quickly as possible. 

SHIPPING POLICY

HOLLR is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.

Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.

If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.

Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.

SHIPMENT TRACKING NUMBERS

As HOLLR custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.

TURNAROUND TIMES

Standard HOLLR Models are delivered within 5-7 days of confirmed purchase.

Custom HOLLR Models shipping times are post design process.

In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.

Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.

On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.

CUSTOMS POLICY FOR INTERNATIONAL ORDERS

Customs policies vary widely from country to country. HOLLR does not have control over these fees, nor can we predict the exact cost of these fees. 

Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.

Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.